RENTAL TERMS AND CONDITIONS
Short term: one night up to three months
Medium term: four months up to 12 months
Long term: over 12 months up to three years
To secure a reservation, guests must provide a valid ID or passport copy.
They will also need to confirm credit card details and guest numbers with CadenzaLux and if there are any pets joining. Additional guests or pets can incur additional costs especially if we are not pre-advised of this.
All guests need to provide full contact details and their flight or other travel details.
Deposits and any advance payment will be forfeit if a reservation is found to have been obtained under false pretence, and the party will not be permitted to check in.
PROPERTY DAMAGE
The property and its contents must be left without damage or impact beyond normal wear and tear. In the event of damage, the owner may demand payment which will be deducted from the security deposit. Guests will be charged the difference if damage repair exceeds the amount of the deposit.
CadenzaLux will not be liable for any direct or indirect damage resulting from misuse of equipment on the property.
Guests should notify CadenzaLux of any damage to accommodation, contents or facilities that occurs during their stay, even if the guest considers that damage to be regular wear and tear.
Check in time: 15-16.00hrs
Check out time: 10.00hrs
Guests should contact CadenzaLux no later than 72hrs before arrival at the property to schedule a check–in time.
An earlier or later check-out time can be arranged on request with advance notice. Please note that there may be an additional charge for this service.
To confirm a reservation, CadenzaLux requires payment of the full balance of the rental until 2 months before the check in date and a damages security deposit until 7 working days prior to check in.
A local tourist tax of €2 per night per guest for the first seven nights is also payable in advance. More information on this tax can be found https://informacoeseservicos.lisboa.pt/servicos/detalhe/taxa-municipal-turistica-de-dormida
Each reservation is made for an exact number of people and CadenzaLux should be informed of guest numbers on booking.
The number of guests must correspond to the number of beds in the property, for example queen (two per), king (two per), twin beds and sleeper sofas (one-two per).
The minimum age of the person making the reservation should be 26 years old.
All items in the property belong to the owner and guests should not move or remove them during their stay without prior agreement through CadenzaLux or direct with the owner.
The property is a housing space that has been given in whole or in part by the owner, and as such, guests cannot access locked closets, doors, or drawers.
In case of key loss CadenzaLux will replace the entire lock for security. The cost of this will be the guest’s responsibility.
If the key is locked inside the house, CadenzaLux will organise a locksmith to visit the property, with the cost of this service covered by the guest.
The use of the mailbox is not included. If a guest needs to receive correspondence while in the property, they must have had this approved in advance by CadenzaLux or the owner.
In the event of any problems within the property guests should contact us immediately by email, telephone or WhatsApp and we will aim to resolve them as soon as possible.
Please note that, depending on the problem, this may take up to 48 hours if third-party services are involved.
CadenzaLux retains the right to access the property at any time for repairs and emergencies but will always inform guests in advance to respect their privacy.
CadenzaLux properties are well furnished with household appliances and amenities listed on the properties page. We cannot supply any items that are not listed, such as heaters or air conditioners, without advance notice and the prior consent of the owner.
CadenzaLux properties are non-smoking, although guests may smoke outdoors on the patios at selected locations.
Pets are not allowed on properties unless agreed in advance by CadenzaLux or the owner directly.
Guests should keep noise to a minimum in and around properties between 22.00 and 9.00.
By approving the terms and conditions guests agree to behave responsibly and respectfully while at the property.
Check out time is 10.00 unless a late check out has been agreed in advance, otherwise there may be an additional fee to pay.
On departure, guests should close windows and turn off lights and all electrical appliances. Please leave keys on the kitchen counter and ensure the door is locked, unless otherwise requested. Garage and security gate remotes should be left inside the property.
If a guest refuses to leave, CadenzaLux will take necessary measures. These can include entering the property, removing belongings and changing access. The guest will be charged for the costs of these measures.
Properties should be left in the state of cleanliness they were found in on arrival, with the exception of dirt and wear caused by normal and acceptable use of the accommodation. CadenzaLux can provide additional cleaning services at an extra cost if requested.
Guests are responsible for the treatment of rubbish and for using the correct containers on site for this purpose.
Guests must remember to take all their belongings with them when they leave. CadenzaLux is not responsible for any item left on the property after departure. CadenzaLux can return any belongings found upon request but please note this is at the guest’s expense.
DEPOSIT FEE RETURN
The deposit will be returned within 48h of the check-out date, provided the property and its contents are handed back in good condition. If the property is found to be damaged or in otherwise poor condition, the deposit will be returned when this is resolved.
– Guests can get a full refund up to 90 days prior to their arrival
– Guests can get a rental voucher equivalent to 50% rental value, up to 60 days prior to their arrival
– Cancellations less than 60 days prior to the arrival forfeit 100% of payment for the rental.
Please note, the owners of our properties reserve the right to specify their own cancellation policies which will be listed in the rental contract or on their website listing.
If guests wish to extend a reservation, they will have to check availability with CadenzaLux, prices might be different from the ones the client booked initially.
In the context of the Covid-19 pandemic health crisis, CadenzaLux teams are striving to negotiate with owners to offer guests the best conditions for postponing or cancelling a stay as a result.
Our service is legally limited to our properties and our relationship with guests during their stay. CadenzaLux will not be liable for anything that happens outside the boundaries of a property, such as (but not limited to): cleaning and maintenance of the building or condominium, outside noises, construction, neighbours, or any other matter not directly related to the property itself.
We produce careful and representative photos and descriptions of the properties which have been reviewed by the owners. Small changes in a property may occasionally occur compared to the images on the website, but these will never compromise the general condition and amenities.
CadenzaLux will not compensate or relocate guests to other properties based on taste or property appearance and guests are responsible for ensuring that the area or neighbourhood they choose for their stay is to their liking before they book.
CadenzaLux is not responsible for any damage, caused directly or indirectly, that may occur while guests are on the property, such as (but not limited to): damage to a person or property, theft or criminal behaviour and losses due to fire or misconduct.
The same applies to any deficiencies in the supply of gas, electricity, water, telephone, or internet. CadenzaLux is not responsible for delays, accidents, loss, or fees related to the supplier’s services.
CadenzaLux is not responsible for errors and omissions, false statements from third parties, disputes between guests and third parties or the content of external links other than the one on which the reservation was made.
In the event of guests not complying with these terms and conditions, or of any misconduct, CadenzaLux reserves the right to require guests leave the property without compensation or refund of fees.
Use of the pool/hot tub is at the guest’s own risk, and they have full responsibility for any bodily injury arising from their use.
A pool/hot tub may present a risk to children who are not carefully supervised, people with certain health conditions, pregnant women, and anyone under the influence of alcohol or drugs or medication.
Guests must indicate they understand the risks discussed above, assume all responsibility for the consequences of those risks and waive any claim whatsoever against the property owner and/or CadenzaLux, Wanda von Breisky or Unipessoal Lda for accidents or claims arising from their use or that of any other property occupants of the pool and/or hot tub.
If a reserved property becomes unavailable due to damage caused by a circumstance beyond our control, we will do our best to move the guest to a property with similar characteristics.
If the guest does not accept the relocation, the full amount (excluding costs for any days the property was used by the guest) will be refunded, but neither the owner nor CadenzaLux will be liable for the guest. Any difference in value between the reserved property and the proposed property shall be covered by the guest.
By approving the terms and conditions all guests agree to behave responsibly and correctly.
Any exceptions to the policies mentioned above must be submitted in writing and approved in advance.
CadenzaLux is located in Portugal, and these conditions are subject to Portuguese law.
In the event of legal action relating to any reservation with CadenzaLux, Portuguese courts will have exclusive jurisdiction.
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